OMNI BASKIT LLC

At OMNI BASKIT LLC, we are committed to providing excellent service and ensuring customer satisfaction. This Return & Refund Policy explains how returns, refunds, and exchanges are handled in accordance with U.S. e-commerce standards.

1. Returns & Refund Requests

Customers may request a return or refund for eligible items.
All return requests must follow the procedures outlined in this policy.

2. Eligibility for Returns & Refunds

To qualify for a refund:

  • Items must be unused, in original condition, and in original packaging.

  • Return requests must be submitted within 21 days of delivery.

  • Proof of purchase (invoice or order number) is required.

3. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or improper handling

  • Items returned after the allowed return period

  • Custom-made or personalized items once production has started, as these products are created specifically for the customer and cannot be resold

4. Refund Process

Once the returned item has been received and inspected, we will notify you regarding approval or rejection.
Approved refunds are processed promptly.

5. Refund Method

Refunds will be issued to the original payment method used at checkout.
Depending on your payment provider, it may take 5–7 business days for the refund to appear in your account.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team immediately.
We will provide instructions for a return or replacement at no cost to you.

7. Order Cancellations

Orders may be canceled before they are shipped.
Once an order has shipped, the return and refund process applies.

8. Shipping & Return Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees (if any) are non-refundable.

9. Customer Support

For return or refund assistance, please contact:

Email: support@omnibaskit.store
Phone: (859) 303-6359
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

10. Updates to This Policy

OMNI BASKIT LLC may update this policy from time to time.
Any revisions will be posted on this page with an updated effective date.

11. Return Address

142 N 2ND ST, RICHMOND, KY 40475, USA